I'll be the first to admit that Hyatt Zilara Rose Hall was not our first choice for a staycation...but the pandemic came without warning and really blew all other plans out the water.
Location: Montego Bay, St. James Date Visited: December 2020
Type: All-Inclusive Resort Cost: ~ USD $600 per night
The resort is shared between Hyatt Zilara Rose Hall (Adults-Only) and Hyatt Ziva Rose Hall (Family-Friendly). You really could've fooled me, as the property is massive and the separation is both seen and felt, as each side has its own check-in/lobby area.
Since we went when travel restrictions were tighter, the resort was nowhere near full capacity. Check-in was smooth and we were issued quaint passports [pictured] as the welcome pamphlet; sanitisation protocols were followed to a T; and we got a quick resort tour. At no point was any staff member or guest without a wask/with a mask being worn improperly.
Style/Ambience - 7 out of 10
The property has a modern colonial decor style. We were told that renovations had recently occured, which explained the odd mix of really dark wood and drapery with crisp neutral marble/stone. Nevertheless, there are so many picturesque places on the property, including a ginormous chair! [pictured] I wish I'd snapped a pic in it, but I was far too cautious (translation: 'fraid like puss) to climb up!
The resort really lights up at night (pun intended) and I think that's when the ambience of the Hyatt Zilara side comes alive. This is especially evident by the main pool area, with views of the bridges and the fountains flowing into the infinity pool [pictured].
Room - 7 out of 10
We stayed in an Ocean View Junior Suite with a King bed in Building 1, which was safety sealed on arrival. The decor was quite minimal, with warm neutral toned furniture - at times it felt quite sterile.
The bathroom? Contractor: "How much marble would you like to add?" Hyatt Zilara: "YES."
While the marble added a touch of luxury, it was eh-vuh-ree-where. I'm glad the exposed wood shelving could added some dimension, or my head would've spun everytime I walked in. The bathroom had a rain shower and a separate tub, which were quite nice! Robes and slippers were sent to the room on request.
Food & Drinks - 9 out of 10
Fun Fact: All eateries on the property have a 'Z' in its name. We ate at Calypzo, Urban Heatz and Choicez. The menu options were limited, but the execution was top notch! Menus were available via QR code [pictured] and sometimes differed to the options advertised on the resort app. There was no lack where dessert was concerned. There were so many delicious options, even the memory has me overwhelmed!
Mi haffi gi di Jerk Hut it's own paragraph! Located on the Hyatt Ziva side of the property is the BEST jerk chicken I've ever had. Periodt! (or whatever the kids are saying these days). Coupled with the signature sweet sauce?! Chef's kiss!
The coffee shopz, Bitez Deli and Pizzeria also had tasty snack options in between the larger meals. Room Service was ON POINT. It came very quickly and was consistently good! The mixed drinks were great. My husband still holds that Hyatt Zilara made the best mojitos he's ever had!
Customer Service - 8 out of 10
The staff at Hyatt Zilara are on Chick-Fil-A level service standards. They have their signature 'from the heart' greeting, where staff members put a hand across their heart and nod as they encounter a guest. On one occasion, we got locked out of our room and it was dealt with in no time. Sadly, there was a bad apple that caused this rating to drop. One evening I had cut my toe and limped quickly to the nearest staff member for help, who was the hostess at the Italian restaurant. She told me I had to file a report, then go to the security to lodge same before I could get a bandaid. I determined that the hostess was out of her mind, so I engaged her no further. My husband then helped me climb ~ 3 flights of stairs to the Hyatt Ziva lobby, where the concierge on duty wasted no time in assisting me, and not only scoured the office for a bandaid, but also nursed the cut herself.
Amenities & Entertainment - 7 out of 10
Being mindful of the limitations due to the pandemic, I think the Hyatt Zilara staff did their best to be creative with guest activities. There wasn't much to write home about during the day, but the night-time schedule was a vybe!
We went to the silent party held in the Hyatt Zilara lobby. It was an innovative way to get guests together, albeit socially distanced. Our headphones were sanitised before being issued, and had a local and international channel to choose from with live DJs spinning on each. It was lots of fun with no disturbance to guests with nearby rooms.
MADD Factor - The Gym
I am NO advocate for exercising while on vacation, but hear me out. The Gym on the Hyatt Ziva side of the property is why the expression 'State of the art' exists. Hands down, this is the best gym we've ever seen, hotel or otherwise. It's opened 24/7, and uses the room key for access! There are two stories of top of the line equipment, floor to ceiling glass windows/mirrors, plush flooring and central air conditioning ~ And to think it's just one of two gyms on property.
Overall Rating: 7.6 out of 10
Verdict: Will we be back? It's a strong possibility!
While the price alone may be a deterrent, we'd definitely go back if the opportunity presented itself. Hyatt Zilara Rose Hall is a solid, well-rounded resort. It does well in catering to stays for families, couples or just a group of friends. With restrictions less stringent now than when we went, we'd love to see how they've pivoted the Hyatt experience, if any!
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Check out Hyatt Zilara Rose Hall: https://www.hyatt.com/en-US/hotel/jamaica/hyatt-zilara-rose-hall/mbjia
Disclaimer: All opinions are my own. This review is not sponsored.